Frequently Asked Questions
What do all of the codes mean in the product descriptions?
NRFB - Never Removed from Box
NRFP - Never Removed from Package
MIB - Mint in Box
MIP - Mint in Package
MOC - Mint on Card
NM - Near Mint - stiffness still in fashion ‚ doll not played with
EX - Excellent - played with, still some life there; no problems, unless specified
VG - Very Good ‚ played with quite a bit, but still nice
G - Good - played with a lot
F - Fair - pretty much problematic
P - Poor - problems but could come in handy
O/W - Otherwise
S/S - Swimsuit
JOOP - Just out of package
W/O - Without
ORIG - Original
RT - Retouche
Is it safe to order over the internet?
Our shopping cart is secured by Comodo Positive SSL so, yes it is. A few things to look for to make sure your information is secure is the padlock and or the letters "https" at the beginning of the web address. All addresses on the internet will start with "http", however it is the "s" after that which lets you know that it is secure. These features will not show up until you are in the checkout process of the shopping cart.
What if I forget my password?
We all forget our passwords at some point in time. If this happens, go to My Account and click the Forgotten Password Link and the system will automatically send it to your email address. Please do not email us asking for your password, we do not physically have it, they are all stored confidentially on our host server.
How long will it take to receive my order?
All instock items are shipped out within 1-3 business days once the order is placed. Delivery time will depend on the method you've selected for the item to be shipped. We ship through USPS.
Do we ship internationally?
Yes, Marl & B ships thousands of dolls a year all over the globe.
How much are the shipping charges for overseas?
Our online ordering system can give you the most accurate shipping rates for your country. Simply add the items to your cart and proceed to the checkout. You will then be given your shipping options and the rates for each method.
My doll is fine but her box is damaged. Do you replace boxes?
We do our best to ship out perfect boxes, but due to the nature of cardboard and paper boxes, we cannot guarantee undamaged boxes. If any items arrive damaged, we can put in a claim with USPS, and see what we can do about getting you a replacement.
Can I send a check or money order?
Of course, you can select the payment method of your choice once you go to your checkout screen. We will send the order out as soon as we receive your payment.
What credit cards do we accept?
We accept all major credit cards in use today. There are some cards in use overseas that may not be valid in the USA. If you have doubts, please email us and we will be able to answer any questions for you. We also accept Paypal; however, it's not listed as an option on our web site when ordering. You can email us and we'll provide our Paypal information to you. You can also put a note in your order that you would like to use Paypal.
Do we have a layaway plan?
Yes, the plan is only available for order over $150. It is half down and the remaining balance in 30 days. Please keep in mind that any vintage order that is placed on layaway will not have the 5 day return privilege like a normal vintage order would. If you decide to cancel your layaway, you will forfeit your monies paid. We only accept returns on Vintage fashions and dolls. We DO NOT accept returns on Bargain Basement items, jewelry, or adult clothing.
Can I receive a refund on a pre order deposit?
We do not give refunds on pre order deposits, and pre orders are non-transferable.
Do we have a toll free number?
We no longer have a toll free number. Our telephone number is: 941-751-6275.
Can I place an order over the phone?
Of course. We all know how nice it is to speak to an actual person versus an automated system or computer. There is someone available Monday through Friday 10 am to 5 pm Eastern Time USA.
NOTE: If you refuse a package and it is returned to us you will be held liable for the shipping charges both out to you and back to us. If the package is received damaged we will not issue a credit we will file a damage claim to be approved to be reimbursed.