Frequently Asked Questions

Is it safe to order over the internet?

With most professional businesses online, yes it is.  A few things to look for to make sure your information is secure is the padlock on the bottom right of the screen or the letters "https" at the beginning of the web address.  All addresses on the internet will start with "http", however it is the "s" after that which lets you know that it is secure.  These features will not show up until you are prompted to enter your credit card information.  Here are two samples of what to look for when entering your credit card information.

What if I forget my password?

We all forget our passwords at some point in time.  If this happens, simply click the mail me my password and the system will automatically send it to your email address.  Please do not email us asking for your password, we do not physically have, they are all stored confidentially in a separate computer.

How long will it take to receive my order?

All instock items are shipped out within 1-3 business days once the order is placed.  Delivery time will depend on the method you've selected for the item to be shipped.  Please refer to the ordering information page for a more detailed listing of transit times.

Do we ship internationally?

Yes, Marl & B ships thousands of dolls a year all over the globe.  There are some places we do not send to so if you have a question please email us.

How much are the shipping charges for overseas?

Our online ordering system can give you the most accurate shipping rates for your country.  Simply add the items to your cart and proceed to the checkout.  You will then be give your shipping options and the rates for each method.

My doll is fine but her box is damaged.  Do you replace boxes?

We do our best to ship out perfect boxes, but due to the nature of cardboard and paper boxes, we cannot guarantee undamaged boxes.  We cannot replace damaged boxes.

Can I send a check or money order?

Of course, you can select the payment method of your choice once you go to your checkout screen.  We will send the order out as soon as we receive your payment.

What credit cards do we accept?

We accept all major credit cards in use today.  There are some cards in use overseas that may not be valid in the use.  If you have doubts, please email us and we will be able to answer any questions for you.

Do we have a layaway plan?

Yes, the plan is only available for order over $150.  It is 1/2 down and the remaining balance in 30 days.  Please keep in mind that any vintage order that is placed on layaway will not have the 5 day return privilege like a normal vintage order would.

Do we have a toll free number?

Yes, the number is 877-BARBIE-8.

Can I place an order over the phone?

Of course.  We all know how nice it is to speak to an actual person versus an automated system or computer.  There is someone available Monday through Friday 10am to 5:00pm.

If you refuse a package and it is returned to us you will be held liable for the shipping charges both out to you and back to us.  If the package is received damaged we will not issue a credit we will file a damage claim to be approved to be reimbursed.